go back to the blog

How to Evaluate a Workshop – Fiona Charles

  • 18/11/2014
  • no comments
  • Posted by Daragh

In the course of a year I lead more than a dozen workshops at conferences, meet-ups and client sites. My preferred mode of presentation for most topics is a highly interactive workshop; I enjoy the interactions with my students and I always learn from them. Workshops aren’t the only way to learn. For some topics they may not be the best way, but for many, a workshop can provide a deeper and more memorable learning experience than a lecture-style class like the ones we all endured at school.
There are always people who sign up for a workshop without understanding what to expect. Most participants dive in happily and enjoy the experience of working with, and learning from, their peers. But some feel cheated because they thought they were coming to acquire knowledge from an expert and there was no presentation to listen to. Where possible, I try to steer these attendees to alternative sessions that are a better fit for the way they prefer to learn.


In the subjects I teach there are no indisputable answers, no solutions that will apply to all contexts. That’s why I design workshops with opportunities for participants to explore the important areas of a subject and discover ways to arrive at answers that they can use in their own contexts.

So if you come to one of my workshops, what should you expect? How should you evaluate the workshop when it’s over?


I see a workshop as a collaborative effort. My role as the “presenter” is not to deliver material to passive learners, but rather to structure and facilitate experiences where everyone in the room has the opportunity to share knowledge and ideas and to learn new things.

You and the other students are active participants in the learning process with me. Interaction is central to the workshop model, as is the expectation that everyone has something valuable to contribute. While we won’t quite be peers in the workshop operation—since I will be there as the person who designs and leads the session—some of the participants may well be my peers in knowledge or experience. They come to learn about the workshop topic, but they don’t expect all the learning to come from me as the leader. Instead, they expect to join with me in exploration, discovering new things (as well as reinforcing some old ones) that come out of the interactions I have designed and will guide.


Teaching well takes software testing skills and practice. The skills required to design and facilitate a good workshop are significantly different from those needed to prepare and deliver a good lecture.


Like most presenters, I work hard to grow and refine my teaching skills. I rely on participants’ comments to help me learn about what has and hasn’t worked in a session, and how I might improve for the next time. But I find that the standard conference evaluation forms rarely elicit useful workshop feedback, perhaps because they were designed for lecture-style sessions. I need participants to apply different criteria for evaluating workshops.


The primary consideration is whether you found the workshop useful. If yes, asking some of the following more particular questions may help you articulate why it worked for you and how it might work even better.

If no, the same questions may help you articulate why not. Either way, a comment or two will help me (and other workshop leaders) continue to grow and offer good sessions in the future.


  • Learning
    • Did I learn something useful, wonderful and/or important?
    • Did the workshop challenge me and others to think?
      • Discover new ideas and understanding
      • Help me to see things I already knew in a new light
      • Provide opportunities to interact and learn from others


  • Comfort and safety
    • Did I feel safe in the workshop (even if it took me outside my usual comfort zone)?
      • Okay to opt out of exercises and observe if I wanted to
      • Group sizes varied so that I had at least some opportunities to work with my preferences


  • Design and structure
    • Was the workshop engaging?
      • Interesting and useful exercises
      • Groups sized appropriately for each exercise’s purpose
    • Was the workshop well-structured?
      • Exercises building on learning from previous ones
      • Opportunities to reflect on and consolidate what I learned
    • Pace
      • Did the workshop move along at a reasonable pace?
        • Keep us energised or allow boring lags


  • Leadership
      • Was the workshop leader warm and welcoming?
        • Listen to participants and acknowledge contributions
        • Provide opportunities for everyone to contribute (and not allow loud voices to dominate)
      • Did she lead the workshop capably?
        • Firm but unobtrusive guidance
        • Flexible and able to work with emerging ideas and participants’ energy
      • Did the leader guide discussions and debriefs so as to facilitate learning?
        • Ask good questions
        • Speak knowledgeably about the workshop subject



By Fiona Charles, Quality Intelligence Inc. , Canada

Fiona Charles teaches IT practitioners project skills “beyond process”—hands-on practical skills essential to thrive and excel on any kind of software project. An expert test consultant and manager, she has been in the thick of the action through 30+ years of challenging projects across the business spectrum on both sides of the Atlantic.

Throughout her career, Fiona Charles has advocated, designed, implemented and taught pragmatic and humane practices to deliver software worth having. Fiona’s articles and blog posts appear frequently, and she conducts experiential workshops at international conferences, and in-house for clients. Contact Fiona via her website, and follow her on twitter @FionaCCharles.

Blog post by

go back to the blog

Daragh Murphy

Daragh is Content Marketing Specialist for EuroSTAR Conferences & Huddle. An avid rugby fan, Daragh loves to watch Munster and Ireland games. If you see him at the EuroSTAR Conference he might have a video camera in his hand - stop him and ask him about his beagler (beagle/king charles cavalier cross) pup Nelson.

Leave your blog link in the comments below.

EuroSTAR In Pictures

View image gallery