Test Process Improvement – How Hard Can It Be?

Th3     Start Time : 09:45     End Time : 10:30

Over the last 20 years I have been involved, either as a permanent member of staff or a consultant, in many Test Process Improvement projects. Today the amount of change and improvement going on in testing is growing exponentially so this is still a very important part of what we, the testing industry, have to do. However, so many times I hear people complaining that they can’t calculate any benefits, that testers won’t change and why do I need to deliver quick wins?

This presentation looks at how to make any improvement project a success, and it does this by using some fun case study examples looking at how I have seen things go wrong, and from the depth of despair we will look at how things can be mad to be so much more successful.

The title of this talk was something a very senior manager once said to me, “How hard can it be write a new process, just do it and just put on peoples desks, that’s all there is to it. Take you a couple of weeks”. I believed him at first, but have since learnt my lesson and would like to share some of that experience.

The focus of the presentation will be less on the actual test process improvements themselves but more about communication/stakeholder management techniques, the interconnection to other IT disciplines and just understanding those you are hoping to implement the change onto. Invaluable help for anyone undertaking any level of improvement activity from changing a test plan template to implementing a full end to end test process.

The techniques I will be discussing are just as appropriate in Waterfall as they are in Agile, and with the current growth of change to DevOps within organisations it is key that the changes needed to achieve this are better and more permanently put in place.
If we should “Walk the Testing talk” it’s got to be about how we successfully improve what we do!

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    Geoff Thompson - Director, Experimentus, UK

    Geoff is the Consultancy Director of Experimentus Ltd, a leading Software Quality Management consultancy based in the UK who provide solutions worldwide that ensure organisations can take full advantage of the benefits of Software Quality Management (SQM) with assessments and certification (Test Maturity Model integration – TMMi), Senior Test Management delivery, Process improvement, Change Management and Measurement (KPI’s etc.).

    He has been involved in tester certification since 1997 initially working with the British Computer Society (BCS) developing the original Software Testing Foundation and Practitioner syllabi and exams. In 2002 Geoff initiated the ISTQB (International Software Testing Qualification Board) and is currently the Vice Governance Officer to the ISTQB board. He chairs the UK Testing Board. He has also co-authored the BCS book ‘Software Testing – An ISEB/ISTQB foundation’.

    He is a founder member of the Test Maturity Model integration (TMMi) Foundation and is a member of the TMMi Foundation Management Executive (see www.tmmifoundation.org.uk).

    He is also the Vice Chairman and Treasurer of the BCS SIGiST (Specialist Group in Software Testing).

    In 2008 Geoff was awarded the European Testing Excellence Award.