An Influential and Charismatic Tester, Really?

If you work a little longer in IT, you undoubtedly recognize the importance of soft skills. You need these to cooperate within your team, to get the things done that you think are most important, and to “sell” your message as a tester.
An important part of soft skills is being able to influence others. Whether you like it or not, you will have to influence and convince people to be able to do your work as a tester. To do this, you can use certain techniques, and yes, contrary to what many people believe, you can actually train to be (more) charismatic and influential!

This presentation uses techniques from gurus in this area Robert Cialdini and Olivia Fox Cabane, and translates these to our testing world.

Techniques discussed:
– Influence techniques (reciprocation, commitment, consistency, social proof, liking, authority, scarcity)
– Charisma techniques (presence, power, warmth)
– The thin line between influence and manipulation

Don’t you want to become more influential and charismatic? You should still join this presentation, to recognize the many others who do use the techniques!

  • Speaker

  • Tim Koomen - Test consultant, Tim Koomen Testmanagement, Netherlands

    Involved in testing since 1992, Tim works as an independent test consultant and test manager. In his current assignments, he is involved in managing and improving test processes, often in mixed situations of agile/scrum and waterfall. He is co-author of the books ‘TMap Next’, ‘Test Process Improvement (TPI)’ and co-editor of ‘TMap Test Topics’, published in several languages. Also, he regularly presents at conferences and gives training sessions, dealing with many different test topics. In 2003 he received the European Testing Excellence Award.