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My experience spans over 17 years in banking across both sides of the Atlantic. I cut my teeth in U.S. Banking Operations and Online Product Management before launching a first-ever, multi-national testing department for one of the larger banks in Germany. The focus was squarely on identifying and delivering testing strategies for mobile, multi-channel and multi-platform banking products – both for manual and automated testing. I spent over a decade leading subject experts to driving technology solutions and process improvement for sales, operations, and product departments. Through creating an in-house testing department and connecting business with IT, I offer practical advice of success and stumbles from the trenches.