EuroSTAR Conference

Europe's Best Software Testing Conference

Track Talk F2

Human-Centric Testing: Building Empathy into Your Test Cases

Bert Fabry

09:00-10:00 Friday 14th June

Picture this: you’re engrossed in an intricate testing cycle, diligently verifying code. Suddenly, a thought hits you: “Am I considering the end-users’ feelings as they interact with this software?” As agile testers, we can sometimes be so caught up in the minutiae that we overlook the humans at the other end.

“Human-Centric Testing: Building Empathy into the User Experience” is more than a lecture—it’s an immersive, interactive experience. As soon as you walk into the room, you’ll be greeted with real-life user personas that we’ll use throughout the talk. Engage in group discussions and collaborate on empathy maps that we’ll incorporate live into a testing strategy.

Rather than just being talked at, you’ll be guided through live demonstrations of empathy mapping, putting it at the forefront rather than relegating it as a mere “key takeaway.” Through hands-on exercises, we’ll explore narrative arcs that simulate the end-users’ highs and lows, transforming you from a traditional tester into an advocate for user experience.

By the time you leave, you won’t just go back to your team with a new set of skills; you’ll return as a storyteller, ready to inject a deeply human perspective into your agile testing environment.

What you will learn

  1. User Journey and Emotional Arcs: Incorporate narrative arcs into your test cases to simulate authentic user scenarios and their emotional effects
  2. Ethical Considerations in Test Design: Understand the ethical implications of your test cases
  3. Feedback Loops and Emotional Intelligence: How can 'soft data' refine your test cases and better align them with human needs and emotional responses?

Session Details

  • Intermediate
  • 1 Hour
  • Includes 20mins Discussion
  • Experience, exploration & experimentation
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In this video, Bert Farbry introduces his talk, ‘Human-Centric Testing: Building Empathy into Your Test Cases‘.

We look forward to welcoming you to EuroSTAR 2024.

Session Speaker

Headshot of EuroSTAR 2024 speaker Bert Fabry

Bert Fabry

Owner/Coach/Trainer – FabCore Consulting, Belgium

A passionate advocate for empathic leadership with a diverse background in the arts, technology, and international development. Overcame personal battles with illness by drawing strength from adversity.

As an IT consultant, coach, and Agile enthusiast, I now use my decades of broad knowledge to transform employee development. From Belgian theaters to Central African IT projects, I believe that authentic connection, continual learning, and embracing vulnerability are the keys to redefining success. When I’m not championing change, I’m in the kitchen creating culinary delights or weaving epic tales as a long-time tabletop roleplaying game master and storyteller.

Speaker at (inter)national events. Founder of FabCore Consulting.

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