Ticket purchases for the EuroSTAR Conference are subject to the following terms and conditions.

Payment Terms

We accept payment via credit card or by invoice – in the case of invoice you have 30 days to make payment. In the month preceding the conference, the invoice payment method is unavailable.

Name Changes

Attendees can be changed free of charge at any time up to the commencement of the conference – so if for any reason you cannot attend, you can transfer your ticket to a colleague. This can be done in advance of the conference by contacting [email protected].


The following administration charges apply:

Cancellations made prior to 28th September 2019 are subject to a 20% administration fee. From 28th September to 26th October 2019, cancellations are subject to a 50% administration fee. Thereafter no refunds will be made including in instances of non-attendance.

Code of Conduct

EuroSTAR is committed to a positive conference experience for all attendees – please familiarise yourself with the terms of our Code of Conduct policy.


A number of early booking discounts and partner (Supporting Organisations, Speakers and Exhibitors) discounts can be used when making your booking. Early booking discounts (e.g. pre-launch discount or early bird discount) can be used in conjunction with one partner discount – partner discounts cannot be combined (e.g. you cannot use a Speaker Discount and an Exhibitor discount on the same booking). These discounts are applied on the booking form using discount codes when making your purchase.

Academics are entitled to 50% off any ticket price. This discount cannot be used in conjunction with any other offers. Proof of academic status is required when booking.

Personal Data Usage

By buying a ticket to a EuroSTAR event (or completing another web-based or printed form), you consent for EuroSTAR (and related companies) to collect, process and use your personal data for the purposes outlined below:

To contact you regarding information on the Conference you have paid for and to upload to the conference app for you to access this feature during the conference.  (In the unlikely event data is proposed to be shared with a third-party, you will be asked explicitly for consent when you provide this data).

Privacy for Videography and Photography

For events highlights footage and general photography we do not normally obtain express consent from individuals who are incidentally caught on camera as part of the general scene. However we will not purposefully film any footage or take any photos that makes an individual identifiable, beyond delegate interviews that already require explicit consent.

If an individual or organisation asks us to not to include them in images or video shots, due to a concern about privacy, we should normally do so, unless it is editorially justified to continue.

Although prior consent will be required for interviews, individuals and organisations have the right to withdraw consent after footage has been processed. EuroSTAR Conferences will discontinue use of the footage, unless there is a legitimate business interest, in which case the footage can be used without consent.

Participants have the right to receive updates from EuroSTAR Conferences for the usage of any footage in future campaigns/products.

Free Tickets

Free tickets are awarded as prizes to competition winners. These cannot be used in conjunction with any other offer and the value of free tickets cannot be redeemed in any other way or transferred to a third party.

We look forward to welcoming you to the conference!