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EuroSTAR Conference

Europe's Largest Quality Engineering Conference

Tutorial C

Engage Resistance with the Power of ‘Verwondering’

Anne Colder

Jantien van de Meer

09:30-13:00 CEST Tuesday 28th Sept

Any tester has several important skills that team members do not necessarily like. Asking uncomfortable questions, exploratory poking in software to reveal issues that take time to fix or confronting the business with flaws in their design. Testers are inquisitive, adventurous and sceptical, and that’s exactly why we need them.

This means that testers frequently deal with resistance, reluctance and annoyance from our peers. A great skill to have is therefore dealing with these behaviours, to help people get to a point they might initially not want to go. This workshop focuses on that ability and will give you hands-on practice to become better at it.

We will start with ways to communicate your observations about the state of the team or software with delayed judgment. We explore psychological models related to primal fears to identify why people resist or refuse. The workshop ends with a great model that not only helps us to take different perspectives to resistance but also discover new ways of dealing with it.

What you will learn

  1. To overcome resistance it's useful to delay our judgement on someone's behaviour or work.
  2. Learn to analyse people's behaviour and resistance to change in terms of basics fears, so can you effectively overcome it.
  3. Learn to apply the 'Elephant and the Rider'-model so you will have another tool in your toolbox to influence your team.

Session Details

  • Introductory
  • 3.5 Hours
  • Interactive Tutorial
  • People, teams and culture
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Join Anne Colder and Jantien Van Der Meer for this deep dive into communication in testing teams. Watch this video to give you an introduction to their tutorial and what you will learn.

Session Speakers

Anne Colder EuroSTAR Speaker

Anne Colder

Software Engineer – Rabobank, Netherlands,

Anne Colder is a passionate test automation engineer, who entered the world of testing as a molecular life scientist and philosopher looking for new challenges. Anne’s sharp and studious mind combined with broad social skills allowed her to face these challenges and to grow from testing into test automation and development. After several projects and companies she currently works at the Rabobank where she solves automation challenges and engages in several professional communities. Always sharing knowledge and experience, she maintains a vlog as one of the Dutch Test Amigas.

Session Co-Speaker

Jantien van der Meer EuroSTAR speaker

Jantien Van der Meer

Test Specialist – Bartosz ICT, Netherlands

After my education Humans & Informatics, I started my career as test consultant in 2007. Now, 12 years later, I still get a lot of energy and joy from my job as a test specialist. My wide area of interests and enormous curiosity, e.g. in new systems, environments, people, and ways of working, enable me to keep developing myself, and let myself be amazed by the world around me. I enjoy sharing my knowledge and ideas, and thus draw others into my passion for the profession.

I thoroughly enjoy challenges: Whether it is getting into the code, supporting my team to become more ‘quality infected’ or participating in the national championship software testing.

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