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Track Talk Th12

How a Confidence Monitor Supports Decision Making in your Organisation

Ard Kramer

15:30-16:15 CEST Thursday 9th June

Testing is about sharing information! Information that will give confidence in your IT solution. What information could we use to support the confidence in a system that is vital to running trains in the Netherlands? (If the system wasn’t working properly, the public rail transport really would come to a standstill – a nightmare!). This was our challenge.

We created a confidence monitor that shows the level of confidence based on measuring a wide diversity of indicators in one graph. Over time the trend in confidence helped our stakeholders in their go/no go decisions. The ‘we’ in this experience was the test manager of the main project team, and the quality supervisor of the steering committee. We started with determining how to inform the various stakeholders in such a way that they could easily grasp the essence of the information – and get enough information to establish the confidence needed at the moment they decide to go live.

For our “confidence monitor” we selected a range of about ten different indicators tuned to the needs of our stakeholders. How can you apply a confidence monitor in your organisation?

Based on our experiences, these are examples of important lessons for informing your stakeholders:

  • Provide the right information on the right level in your organization. So, make sure there are different levels of information. We used smileys for high-level info, graphs for overviews, and text for details.
  • What kind of information supports the level of confidence? Don’t just use indicators that contain hard evidence: e.g. uptime of the new system. You should also use soft evidence: measure the level of confidence that end-users or operations managers have.

 

In my talk, I will give many more examples of relevant indicators. With a confidence monitor, you can provide trust and peace of mind, instead of a test report being the traditional bearer of bad news about problems in a system.

What you will learn

  1. How to create a confidence monitor to inform stakeholders at different levels in your organisation
  2. What is relevant information for such a confidence monitor?
  3. What process to follow to select the right information and to create a confidence monitor

Session Details

  • Intermediate
  • 45 Minutes
  • Includes 15mins Q&A
  • Measuring and Delivering Value
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In this video, Ard Kramer introduces his talk, ‘How a Confidence Monitor Supports Decision Making in your Organisation’.

We look forward to welcoming you to EuroSTAR 2022.

Session Speaker

Ard Kramer EuroSTAR 2022 Speaker

Ard Kramer

Consultant – OrangeCrest, Netherlands

Ard is a software tester from the Netherlands, and he is working for OrangeCrest Consulting. He calls himself a Qualisopher, which stands for someone “who loves truth and wisdom and at the same time is decisive to improve man and his environment”. This means he is interested in the world around us, to see what he can learn and apply in software testing. His dream is to participate, as a good qualisopher, in all kinds of projects such as sports, culture, or software testing. He enjoys projects that add value to our community, and wants to inspire others through cooperation, fun, and empathy, and hopefully bring light to someone’s life.

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