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EuroSTAR Conference

Europe's Largest Quality Engineering Conference

Track Talk W10

The Path of Least Resistance

Irina Malgina

13:45-14:30 CEST Wednesday 14th June

Do you think software quality is perfectly covered in your company? There are development process descriptions, architectural standards, coding guidelines, security checklists, Definition of Done and whatever else might be needed for ensuring good enough quality of your products. But as the time goes, employees and teams change, knowledge and awareness of quality standards slowly keep flowing away. At some point you might discover all those quality standards are not consequently followed by all of the teams. Help, what now?

My company found itself in such a situation at one point. We set up a multidisciplinary team to initiate change. You might guess that the first and simple part of improvements was making standards easily accessible at a central location, as simple as possible and easy to understand. But the most important and challenging part was solving the issues of a social nature. Why were people not following the standards anyway? Why should they do that? What value will it provide to them and the company? Communication, creating awareness and understanding are the key.

And once the situation is improved, how can we keep it on track? Humans like to take the path of least resistance, how can we motivate them to take the ‘right’ path instead? Join my talk to hear about this journey, and what we learned along the way.

What you will learn

  1. Why you need to start with 'why' for quality standards awareness and improvements.
  2. Common reasons why processes and standards are not followed.
  3. Quality awareness as a social activity.

Session Details

  • Intermediate
  • 45 Minutes
  • Includes 15mins Q&A
  • Leadership & Management
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Session Speaker

Irina Malgina

Process Manager – BDO Holding, Netherlands

Irina is a professional with 15 years of experience in testing and quality management. She has worked as a test consultant for most of her career, in various areas including transport, financial, human resources, and machine data. She is currently working as a Process Manager at BDO Holding B.V. in the Netherlands, where she is responsible for improving the process and product quality. She also puts her efforts into shaping a learning culture, with a focus on sharing experiences of different professionals and teams in order to learn and improve. She’s passionate about testing and quality management, and enjoys sharing her knowledge and experience.

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