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EuroSTAR Conference

Europe's Largest Quality Engineering Conference

Track Talk, T1

Betting on Quality: From Crisis to Confidence

Keyhan Farhaninia

Stephan Haugsrud

10:30 - 11:15 CEST, Tuesday 16th June

Over the course of a year in Norsk Tipping, a string of system failures and quality issues hit our customers hard. They made the news, hurt our reputation, and shook confidence in our products and services.

The failures weren’t just bugs in the code; they were symptoms of insufficient processes and ownership, high work pressure and increased risk due to technical complexity.

This honest talk is the story of that year. The problems, the consequences, the lessons learned and more importantly, what we had to do to turn things around for the better.

We will share and discuss the steps that helped us shift from “firefighting” to building resilient systems and teams and confidence in our deliveries.

  • Embed test principles and practices into product teams
  • Making risk awareness part of the organisational DNA in order to help out with prioritising test effort where it matters the most
  • Aligning and integrating software testing tightly with development (not bolted on after)
  • Using automation and other practices where it makes sense

The recovery won’t be fast and it won’t be easy, but by working together and cultivating a culture for quality and a rethinking our approach to software testing, we hope to regain the trust we lost.

This will also help us lay the foundation for delivering software we can be proud of, and meets the high level of quality our customers should expect from us.

If your organisation is facing quality challenges, we hope this story will inspire you, and show you that through teamwork, collaboration and a renewed focus on testing and quality you can make changes that will have a positive impact in your organisation.

What you will learn

  1. Practical ways to integrate good testing practices within your organisation
  2. How to help product teams to gain better understanding of the importance of software testing, and how to better manage risk
  3. How to help cultivate a culture within the team where quality is an important shared value

Session Details

  • Intermediate
  • 45mins
  • Includes 15min Q&A
  • Efficiencies and new capabilities
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Check out this video from Keyhan Farhaninia and Stephan Haugsrud to hear more about their talk on Betting on Quality: From crisis to confidence.

We look forward to welcoming you to EuroSTAR 2026.

Session Speakers

Keyhan Farhaninia

SOCO Norge AS, Norway

Keyhan Farhaninia has over 20 years of experience from the IT industry in different roles as a developer, test engineer, test manager and test advisor. He co-founded SOCO, a norwegian consultancy focused exclusively on software testing in 2012.

Session Co-Speaker

Stephan Haugsrud

Norsk Tipping AS, Norway

Stephan Haugsrud has a background in software testing with  technical roles in both the private and public sector. Eventually he moved from Oslo to Hamar to work for Norsk Tipping. He initially continued to work in the field of software testing, but made a transition to systems architecture for a couple of years.

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