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EuroSTAR Conference

Europe's Largest Quality Engineering Conference

Track Talk, T9

Test Automation That Matters: Lessons from Battle Lines of ING

Ashish Ghosh

13:15 - 14:00 CEST, Tuesday 16th June

Sometimes the smallest of efforts go a long way to start a revolution. And when such revolutions trigger positive changes in a massive organization like ING bank with over 72000 employees in 35 countries, it reassures the belief that small efforts have big impact over a long run.

From getting the basics right in Quality Assurance processes to doing the right kind of automation, this talk will present to you 4 incredibly intriguing chapters within ING Bank, that are sure to inspire you.

* From 96 hours to 90 mins – This is a chapter where high-quality automated tests helped in making sure a flagship project went live, ahead of its scheduled time

* Green IT, Real Impact – Learn how choosing the right tool (hello, Playwright!) helped us meet sustainability goals while slashing resource and utilization costs—two behind-the-scenes stories that prove test automation and be eco-consciousness go hand in hand.

* One ING, One Strategy – The third chapter is a story of consolidation and optimization. It narrates the massive success of unification of automated test tooling and techniques across all ING entities which brought in tremendous level of streamlining, quality gating and collaboration, in addition to massive cost benefits.

* Finally, to end the talk, I would be narrating a personal journey – from a shaky, naive test engineer to becoming the Engineering lead of the Global Testing Practice, I would be taking you through the ups and downs of my test automation adventures over the last decade. Though this story can be a talk on its own, I would highlight some of the key insights which helped me make an impact at such a massive scale in an organization this big.

This isn’t just a talk about tools and techniques. It’s about people, purpose, and the ripple effect of doing things right. If you’ve ever wondered whether your automation efforts can truly make a difference—this session is just for you!

What you will learn

  1. Small Automation Wins Can Drive Massive Organizational Change
  2. The Right Tools Enable Sustainability and Scalability
  3. Test Automation Is a Human Journey

Session Details

  • Intermediate
  • 45mins
  • Includes 15mins Q&A
  • Testing methods for continuous improvement
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Check out this video from Ashish Ghosh to hear more about his talk on Test Automation That Matters: Lessons from Battel Lines of ING.

We look forward to welcoming you to EuroSTAR 2026.

Session Speakers

Ashish Ghosh

ING Bank, Netherlands

Ashish Ghosh is a Test Automation Architect with over 13 years of experience in the software testing industry. As the leader of ING Bank’s Test Center of Excellence, he has driven transformative change across Functional and Non-Functional testing domains.

Ashish is the creator of INGenious, a low-code, open-source automation framework built on Playwright, recognized for its impact on testing efficiency and reliability. His work has been acknowledged by Forrester and widely adopted across teams.

A passionate advocate for knowledge sharing, Ashish contributes extensively on GitHub and Medium, empowering the tech community with over 60 repositories and practical guides.

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