Year End Offer - Save up to 50% on tickets - Book Now

EuroSTAR Conference

Europe's Largest Quality Engineering Conference

Track Talk

Escape “brain hijack” – Dealing productively with conflict and disagreement

Marielle Roozemond

10:30-11:00 CEST Thursday 30th September

Every tester is familiar with disagreements and conflict .e.g. when discussing priorities, deadlines or the severities of bugs. Differences of opinion start peculiar biological processes. The well-connected brain that allows us to think creatively and come up with solutions is hijacked. Suddenly, there is only a limited part of the brain available that prompts us to defend our point of view. And exactly that behaviour does not contribute to finding a solution.

Most people tend to avoid conflict and disagreement. A shame because disagreement is necessary to achieve better products and processes. Dealing productively with disagreement and conflict ensures that quality of work goes up, job satisfaction increases, and team members will feel more engaged. We should embrace conflict instead.

In this talk I will give insight in brain processes during conflict. Participants get practical tools to escape “brain hijacking”. Two tools for self-examination and two tools for exploring disagreements with a conversation partner or a team. The four tools form an effective set to examine how the conflict is structured and to find a solution that can be agreed on by all parties.

Join this session if you want to understand how the brain reacts on disagreements and want to overcome these effects in order to contribute to solutions.

What you will learn

  1. Better understand the biological effects that conflict have on the brain.
  2. Effective tools to structure and examine conflict and disagreements.
  3. The way out: know what to do to reach agreement.

Track Talk

  • Intermediate
  • 30 Minutes
  • Live Q&A
  • People, Teams and Culture
Buy Conference Ticket

Check out this video from Marielle Roozemond to hear more about her talk on Escaping “brain hijack” and dealing productively with conflict and disagreement.

We look forward to welcoming you to EuroSTAR 2021, 28-30 Sept!

Session Speaker

Marielle Roozemond EuroSTAR speaker

Marielle Roozemond

Agile Coach – University of Applied Sciences Rotterdam, Netherlands

As a lecturer at Rotterdam University of Applied Sciences and an independent Agile coach & trainer I am always searching for gems at the border of communication sciences and IT. As such I am advocating the use of communication tools in the practice of agile coaching as a board member of Agile Consortium. As chair of the Agile MarCom Consortium I am introducing agile practices and test techniques to communication and marketing professionals. I am co-author of “Scrum in Actie”, the modern classic on how to use Scrum in non-IT situations.

In my work as lecturer and trainer I switched to online remote education due to the COVID situation. As I experimented with various techniques, I know what it takes to extend attention spans and to keep the interaction among participants going in online knowledge sessions.  

Back to Programme

Year End Saver

Save 30% on individual tickets until December 31st.

Book a group and save even more. Teams save 50% – the more you bring, the more you save.

Individual

From €1,610

save 30%

BOOK TICKET

Groups

From €1,176

Based on 10 Tickets

Book Group

Stay in the Loop

We want to ensure you never miss important announcements, updates and special offers from EuroSTAR.