Track Talk, Th4

Shadow Work

Tara Walton

09:00 - 09:45 CEST, Thursday 18th June

In psychology, your shadow-self is the repressed and rejected parts that we like to keep hidden despite it being a big part of who we are.

In the realm of software testing, achieving quality and reliability often hinges on uncovering the underlying factors that can derail us from those goals. It’s not about the tests, but understanding the requirements, business, and users.

This presentation explores the concept of shadow work—those unseen efforts and mental processes that shape our development practices. By examining the interplay between shadow work and root cause analysis, we can uncover hidden obstacles and biases that impede our quality objectives.

Attendees will learn practical strategies to identify and address shadow work, ultimately enhancing their testing processes and outcomes. This session aims to equip software testers with insights that not only improve their immediate work but also foster a deeper understanding of the systemic issues that impact software quality.